Thanks for taking the time to sort out the thread and send a response. I tagged onto another thread as it wouldn’t allow me to start my own one for some reason?
I appreciate your comments regarding the complaints process, but why shouldn’t it be an effective way of reporting things, when every other avenue to do so doesn’t work? I’ve had a problem where I’ve sat on hold on the phone for over an hour before, then as soon as the call was answered, I was cut off. There’s currently no access to the facility to web chat with someone, leaving the only way to communicate with Virgin Media as a company to write and complain! How else do they know I am experiencing issues? When a community forum becomes the most effective way of getting any help, that’s fundamentally not right and there’s clearly some serious structural issues within the business. But that’s a different conversation.
With regards to your questions about my specific issues, I’ve already tried all of the suggestions from various threads on here with regards to rebooting, checking connections, swapping boxes etc, but still having the same pixelation issues with the Tivo boxes, especially on BBC One and ITV HD channels.
The On Demand issues are that if watching a film, it will regularly just cut off. No error code, just the Virgin Media On Demand services stop working. Then if you reconnect, it will work again after about 10 minutes, then will randomly cut off again. Usually happens about 2-3 times during a 2 hour film, which obviously just makes it unusable. It doesn’t happen on the V6 box.
Overall setup here is that we have a V6 box in the room where the connection enters, along with the Router. Then we have the Tivo boxes in another room downstairs and a bedroom.
Thanks again for your help.