Tivo Box Not working

[conan58]

I am having the same issue with my Tivo box

Thanks 

Ian

[japitts]

@conan58 

Rather than add "me too" to someone else's (year old) thread, could you please explain what your issue/query is?

I've moved your post to a new thread, so that replies can be specific to your issue.

[Zak_M]

Good morning @conan58.

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services.

Would you mind expanding further on the issues? 

Kind regards,

Zak_M

[conan58]

The TiVo box starts up, shows the welcome screen then goes blank repeatedly…it also says starting up on screen then repeats, I have attached a couple of pictures showing the lights

[japitts · Accepted solution]

In other words, the box is stuck in the boot cycle and won't fully complete.

That's a faulty box, which will likely need replacing. You can either wait for the staff to respond on here, or call into faults to report it immediately.

[Corey_C]

Thanks for your post and welcome to the Community Forums, conan58,

Sorry to hear that you have having issues with your TIVO loading up. Have you been able to get thing sorted since your post? I've done a remote diagnostic and the TiVo appears to be online, but let us know if you still need futher help.

Cheers,

Corey C

[conan58]

No still having the same issues as before

Ian

[Corey_C]

Thanks for replying, I've send you a private message,

[Corey_C]

Thanks for your messages and clearing data protection, conan58,

I have set up an engineer’s visit for you which you will be able to view from your online account here.

Cheers,
Corey C

[conan58]

I cannot see anywhere when the engineer is coming