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Kerrice52
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Re: TiVo mini box not working

I have not had the issue fixed for over a year! Same old, same old. Engineer finally been out in September 2020 and ‘fixed ‘the issue with my phone line not working even though I was told initially it was my phone! I bought new ones and it still didnt work. They then sent a new TiVo box but I still have the same issues. 
It is absolutely appalling customer service and they wont even reimburse me for not having my phone or TV because I did nt report it on the fault line. I cannot get through on the fault line. I have tried so many times and waited for over 2 hours and they cut me off! Plenty of 1 hour waits too and still no answer . Well some of us have jobs and cannot keep holding on for Virgin not to answer!

 

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SpacePhoenix
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Re: TiVo mini box not working

Any errors being displayed by the box?

 

You call it a "mini box", is it actually a V6 box?

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japitts
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Re: TiVo mini box not working

You've not said what the issue with your box actually is.

Is it a TiVo or V6? If you're not sure, check here 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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