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Gr8manc
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Re: TiVo box keeps rebooting

After moving house my TiVo has now started playing up and rebooting daily. VM can you investigate for me please and resolve. Thanks

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japitts
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Re: TiVo box keeps rebooting

@Gr8manc 

Better to start your own thread than add to someone else's.

The quickest way to report a faulty TV box is usually to call in. 150 from a VM phone or 0345 4541111 from any other phone.

VM staff respond on these boards if you don't mind waiting an extra day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Megan_L
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Re: TiVo box keeps rebooting

Hi Gr8manc,

Thanks for using the forums to get this issue with your TIVO box looked into, I am sorry it's been causing some frustration!

Does the box show any error messages or codes when it's turned on? 

Do you have any other boxes in the house? If yes, how are these performing? 

I've tried to have a look at your TIVO on my side, however it seems it's switched off at the moment. Could you let me know when it's turned on please? Doesn't matter if it starts it's rebooting cycle, I just need to see the specs on my side 🙂

Thanks!

Megan_L

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Gr8manc
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Re: TiVo box keeps rebooting

Hi Megan

The box is on hopefully long enough for you to check it. There have been no error messages. When trying to watch a recorded programme it kept freezing last night as if it was going to reboot but didn’t but had to give up trying to watch anything pre-recorded.

Thank you

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Gareth_L
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Re: TiVo box keeps rebooting

Hello Gr8manc

I have picked this up as Megan is bust right now

I would need to to get an engineer booked to come out 

So I can make sure this is done right I need to pass security 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L