4 weeks ago
I am having the same issue and have done for a while but can never get through to anyone on customer service.
I've moved your post to your own thread 😀
There's a few ways to report your rebooting TiVo to Virgin...
1: Use the text message service, 07533 051809 and wait probably a couple of days.
2: Wait on here for VM staff to respond, waiting probably a week at the moment.
3: Keep calling 150, and don't give up until you speak to an agent and either a replacement box or engineer visit is arranged. Perhaps try calling earlier in the day before queues build up.
Take your pick and good luck.....
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3 weeks ago
Thanks for your post and welcome to our community.
I'm really sorry for the delay in replying and for the issues you've been having with the box.
I've taken a look and can see since posting you've been in touch and the team have taken care of things.
Do let us know if you need anything else.