I am having the same issue and have done for a while but can never get through to anyone on customer service.
I've moved your post to your own thread 😀
There's a few ways to report your rebooting TiVo to Virgin...
1: Use the text message service, 07533 051809 and wait probably a couple of days.
2: Wait on here for VM staff to respond, waiting probably a week at the moment.
3: Keep calling 150, and don't give up until you speak to an agent and either a replacement box or engineer visit is arranged. Perhaps try calling earlier in the day before queues build up.
Take your pick and good luck.....
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Thanks for your post and welcome to our community.
I'm really sorry for the delay in replying and for the issues you've been having with the box.
I've taken a look and can see since posting you've been in touch and the team have taken care of things.
Do let us know if you need anything else.