TV Pixellation Worse Than Ever

[Xtefe]

We have the same problem.  Engineer came out and said it was not our end.  There is an ongoing issue in our area that they aim to fix by 15:00…

yesterday.  Now left hanging.  We are paying for a service we are not getting!

For me the channels most disrupted are

120 it be+1

125 W ***

126 Alibi

127 Dave

128 Really

129 Yesterday

130 drama

137 Sky crime

143 4seven

180 Sky replay

245 Eden

286 Hgtv

[Xtefe]

Well, from the box the engineer took out to the one he replaced it with.   Even if there were a way I guess it would be too late now. 

[japitts]

When the service worked, you had 14days from a deactivation, to recover/transfer the info. But, like I said, it's not worked for a couple of years now.

https://manage-virgintvgo.virginmedia.com/tivo/boxswap was the link, I'd love to be proven wrong and for this to work.

[Xtefe]

Thanks very much but it won’t even load for me. 🤷‍♂️

[Xtefe]

Disappointingly the pixelation is back.  Intermittent and not (yet) bad enough for me to go through the pain of calling Virgin but rather depressing nevertheless. 

[Hayley_S]

Hello @Xtefe,

Welcome back, thanks for posting.

I am sorry for the issue with your TV box.

Have you tried rebooting all of your devices? Including your Hub?

Let me know,

Thanks,