Virgin Media Community

[euwerdot]

Hi,

I have the same problem in N22, London and it's been like it for almost a year. If I was to guess I would say it's due to data rates as it's better late at night (as I write this for example) with fewer people watching TV. I phoned 150 last year and eventually got through to someone and they assured me they were going to phone back to arrange an engineer to visit but it didn't happen. I also made a formal complaint and asked for compensation for the long loss of reliable TV reception, but again, nothing happened!

[japitts]

@euwerdot 

Far better to start a new post with your details than add "me too" to someone else's 😉

Live TV channels are carried over a broadcast system, not over the internet. So data rates that you describe have nothing to do with pixellation.

The internet is used for OnDemand & streaming services, but speed issues there tend to manifest as buffering rather than pixellation.

[euwerdot]

Thanks, but I don't think there's much point unless they can summon up an engineer through the ether. Will have to phone yet again.

[japitts]

Basic diagnostics can be done by any faults agent while you wait.

Whether the outcome is an engineer visit, or replacement box, there's no reason that can't be decided and arranged, in one call.