What's the problem you've got? Better to explain your issues in a new thread than add to someone else's.
TiVo's aren't replaced anymore but faulty ones are now upgraded to a V6 providing you have VM home broadband. Same software, but a much newer & quicker box.
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Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your TiVo box.
Can you please let us know how the engineers visit goes.
If you still need any help, pop back on here.