Hi, are VM still sending out Tivo replacements or have they started sending V6's. I have the same issues with one of my Tivo's - stuck on starting up and once I got the Green Screen before it tried to restart and stuck again. I have 1 x V6 and 2 x Tivos and the V6 is sooooooo much faster and better.
I'd have to defer to VM staff as to what the current policy is, but I'm not aware of any active V6 swapout programme at the moment.
My TiVo was swapped for a V6 under a fault scenario earlier this year, but I've seen numerous cases on this board recently, where faulty TiVo's have been replaced like-for-like, and a couple of posters who've renegotiated packages and had to specifically ask for a V6 otherwise kept TiVo.
Depending how long you've had your package, you may be able to ask C/S for a swapout.. never hurts to try.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks