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laf
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Re: Subtitles too big

Watching Euros 2020 and have had to move to the kitchen to watch on Freeview as struggling with the Scottish commentator so need subtitles that don't cover half the pitch and players and keep up with the speech!  We don't have an aerial in our living room to use Freeview so are stuck with Virgin.

I previously posted 16 months ago, still no comment from Virgin.  What's the point in these forums if they have no input.  Virgin haven't taken any of the complaints on board.  It really shouldn't be rocket science to sort this out so presume the financial outlay is too large for Virgin.  £95 month is a ridiculous amount to pay for an inferior service.

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japitts
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Re: Subtitles too big


@laf wrote:

I previously posted 16 months ago, still no comment from Virgin.  What's the point in these forums if they have no input.  Virgin haven't taken any of the complaints on board.  It really shouldn't be rocket science to sort this out so presume the financial outlay is too large for Virgin.  £95 month is a ridiculous amount to pay for an inferior service.


This is primarily a user-community forum where the first response is often going to be from fellow users, who in some cases are particularly experienced in their field of expertise. Staff do respond where that support has been exhausted or where otherwise necessary - but that's never going to be real-time.

For what it's worth, the TiVo software platform that drives the TiVo & V6 boxes is now sufficiently mature that it's not likely to get any future development beyond legal & regulatory changes. VM's development focus is now on the (comparatively immature but with a rapid development curve) Horizon platform which drives the 360 boxes.

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Serena_C
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Re: Subtitles too big

Hi @laf

 

Welcome back to our Community Help Forum 🙂

 

Thank you for making this post regarding the size, placement and speed of the subtitles on Virgin TV. I will pass on your feedback regarding the matter now.

 

I am really sorry that this disrupted your viewing of Euro 2020.

 

Best wishes,

 

Serena

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