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paul_2121
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Re: Pixelation

Hello everyone, just like to join in as I'm having the same issue and not been able to get a response from calling, the pixelating is getting worse, HD channels from Terrestrial channels like 5HD to Sky Movies, Sports but on both of my V6 boxes. Any help would be appreciated.

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japitts
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Pixelation issues

@paul_2121 

Rather than add "me too" to someone elses post, it's far better to create your own incase subsequent replies end up getting confused.

Although in this case, the answer given to the previous poster applies equally to your issue...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

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