Virgin Media Community

[John471]

We have pixelation on TiVo box,it can be intermittent but gets unwatchable late night.we have phoned virgin loads of times and they have not been helpful,we tried all the tests that told us to do but they won’t send an engineer out.it has been like this since September,the v6 box through the room is perfect,

[japitts · Accepted solution]

@John471 

Welcome to the forum, I've moved your post to a new thread rather than add to an existing one.

If you have 2 boxes, and one's working fine, I'd suggest swapping your boxes around. If the fault moves, you clearly have a duff box. If not, you probably have a cabling problem.

[John471]

Turns out the pixelation follows the box so I have  duff box,Virgin are sending a replacement box in the next 2 days so thanks for your help