No TV

[Debbied30]

We have no TV since early evening last night 9/6/22 Estimated fix today at noon. Come home from work, turned it on - still no tv? Estimated fix 13/6/22 at 1pm. Not good enough and I want money off my bill please? Post code CR8 1AU.

[Zoie_P]

Hi Debbied30,

Thank you for your post. I am so sorry to hear you are having issues with your TV service.

I have checked our systems and all looks okay on our side, how is it looking for you?
Did you sign up for your auto compensation on your My Virgin Media account? 

Zoie

[Debbied30]

Hi Zoie, it came back a couple of hours after I sent my message thanks. Not sure if I’ve signed up to auto compensation, as I’ve not heard of that? 

[japitts]

Loss of service compensation covers a complete loss of broadband or landline telephony services for greater than 48hours.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation