I am also having this same issue, judging from the previous post this is due to the age of the tivo box. Issues that have been resolved seem to be have done so by changing out this old box for a new one.
The Tivo box i have is at least 5 years old. It has become very slow loading up over the past few years, and quite slow for general channel changes. However, for things like Netflix and iPlayer it is pretty much unusable. It take a very long time to load, then crashes in the middle of watching programs almost evey time. It also does not allow pause/rewind etc without crashing. This freezing very often results in the whole set having to be restarted, which can take a very long time. Indeed, it sometimes needs to be hard rebooted at the switch as it cannot be turned off.
I have tried various avenues to try and get this sorted with Virgin with no luck, but this thread gives me some home of a resolution. Any help from Virgin would be much appreciated.
Thank you for your reply. Unless I am looking in the wrong place, I have no upgrade offer.
However, I am not looking for an upgrade. I am looking to get my Tivo Box, which is no longer working well, fixed or replaced. As otherwise I am not getting the service I am paying monthly for.
As stated before, it is very slow on general TV, and it does not let me use certain key aspects (such as catch up/streaming TV like iPlayer/Netflix). It sounds like a similar problem to that other have posted here, where the age of the box is the issue.
I am just checking for any updates on this. I am still having the same issues as described above, and they have become worse, effecting all catch up and streaming services.
The services freeze & crash regularly, going back to the beginning or requiring a hard reset of the box taking a long time. If any service is paused or fast forwarded/rewinded it is highly likely to cause it to freeze.
I have had the Tivo Box on as David_Bn asked ealier in this thread for diagnostics.
I have tried various avenues to try and get this sorted with Virgin with no luck, with no response from phone, email or on this thread when I explain the issue.
I would like to get this sorted, and if this isn't the right forum to solve this, can you please reply to let me know who to contact.