Virgin Media Community

[Alami]

My mother also has this issue - she's visually impaired and cannot see the controls on the TIVO remote. The features on the remote described above don't help at all, unfortunately! Does anything exist that would help what must be a large number of your customers who struggle to see small buttons? Thanks. 

[Ashleigh_C]

Hi there @Alami 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

We do have accessible remoted available with High contract, the features are as follows:

• Buttons of different shapes to make using them easier.
• Curved sides so you know which way it's facing.
• A raised indicator on the 5 button.
• Audio feedback cues on the TV.
• Audio description available.

I'd be happy to get one ordered for her via a PM, I'll pop one across to you now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you

[Alami]

Thank you, but the remote that she has already is the one with curved sides and a raised 5 button indicator - do you mean this one?
https://www.google.co.uk/search?q=virgin+tv+remote+control&sxsrf=AJOqlzUsG9w4u4nbmI1wqwMob4EhRZeKrQ:...

These features don't really help; the buttons are all still too small. Everything on the remote needs to be much bigger for someone with severe visual impairment to be able to see it. I wonder if any research or testing was conducted with visually impaired people when this was being designed?

The 'audio description' that I've seen on the TV describes what is happening in a programme, however she can just about see this, once she's managed to access the programme. The issue is being able to access the programmes in the first place! I.e. being able to find her way around the menus - all of the options within the 'Home' button; accessing Catch-up TV, YouTube etc. This is what she is struggling with.

If you have a handset that is bigger, or which can assist in navigating the menus, that would be great, but if it's the same as in these pictures this is what she already has.
Regards

[Ilyas_Y]

Thanks for the reply @Alami on the forums.

I can see you are in a private conversation with my colleague who will be able to assist with the query for the remote.
Let us know how it goes with them.

Kind regards,
Ilyas.