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Re: Channel glitch

Joining in

Getting image glitches in Teesside area happening on all channels 


Very Insightful Person
Very Insightful Person

Hi @groves1978 

I'm in  the Teesside area (Middlesbrough) and have no problems with any of my TV channels.

The only known issue showing when I check   is UNABLE TO VIEW CATCHUP ASSETS "UNSUBSCRIBED" - CHANNELS CARTOONITO, NICKELODEON, BOOMERANG. That however is not a local issue - it's a known national issue 

Check all your cabling, especially the white coaxial cable, and make sure it's snug and tight and free from all kinks.

Have you looked at   to see if VM are aware of any issues affecting your post code area?

(The Check Service Status is often only populated with details of wide spread outages.)

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

If nothing is showing under either then report it as a fault. 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi @groves1978,

Welcome back to our community forums and sorry to hear you are having issues with the image on the TV service.

We can understand this is not ideal and we want to best help. Have you tried the great advice given by @newapollo?
Do you need any further help?


Forum Team

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Looks like things are OK now, thanks 

Great stuff 🙂

Give us a shout if you have any further issues from here.

Happy New Year!