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RED Light on permanently on TIVO Box

Suexx
Just joined

on ‎02-10-2022 12:16

Hi,

The red light has been on all the time for several weeks now although the internet and Tv are working ok

How can I report this fault ,as I have tried turning on and off  etc as advised but no change

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎02-10-2022 16:50

@Suexx wrote:

How can I report this fault ,as I have tried turning on and off  etc as advised but no change

As with any service fault.. 150 from a VM phone, 0345 4541111 from any other phone (choosing the "I have a fault" option) or waiting on here a couple of days for staff to respond.

TiVo's are now replaced with V6, which run the same software but on a much better box albeit one that uses your VM home broadband rather than having an in-built net connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kain_W
Forum Team
Forum Team

on ‎04-10-2022 19:33

Hi there Suexx,

Thanks for your post and welcome to the community.

Many apologies for the TV issues, to investigate this further I've dropped you a PM.

You'll find the message within the purple envelope icon.

Regards,

Kain
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