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Problems viewing some channels

I have issues viewing some channels. Some show W02 code and others are pixelated and  unable to view. They are:

Pixelated -

CNN

Sky One

More 4+1

Film4

Film4+1

Error Code W02 -

Gold HD

BBC NewsHD

Comedy Central HD

Quest HD

Free Spts HD

4Seven HD

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Re: Problems viewing some channels

Great diagnostics so far! Most of those channels share 3 common broadcast frequencies, this is strong evidence of a problem with your incoming digital signal, or possibly a box tuner fault.

The resolution is the same, I recommend you call Virgin TV Faults (150 from a VM landline, otherwise 0345 4541111) and report this. Depending on what their remote diagnostics suggest, you may need a replacement box to be sent out, or an engineer visit to be booked.

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