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Problem with remote and virgin media tv control

My remote doesn’t work on some of the the buttons I can scroll up and down but can’t get off of the TV guide it still makes the noise when I press the buttons though so I still think it’s picking up the signal and as I said before it allows me to scroll up and down. I’d appreciate any help. Rachy x

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Re: Problem with remote and virgin media tv control

Hi Rachy,

Have you tried new batteries in the remote?

If so you need the TV Faults option when dialling 150 from a Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

Do you have an issue with an issue with the TV Control app, and if so what is it?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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