My remote doesn’t work on some of the the buttons I can scroll up and down but can’t get off of the TV guide it still makes the noise when I press the buttons though so I still think it’s picking up the signal and as I said before it allows me to scroll up and down. I’d appreciate any help. Rachy x
Re: Problem with remote and virgin media tv control
Have you tried new batteries in the remote?
If so you need the TV Faults option when dialling 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
You could also try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Do you have an issue with an issue with the TV Control app, and if so what is it?
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