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Message 1 of 2
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Pressing BT Sport Red Button cripples my Tivo

Whenever I press the Red button on BT Sport and then exit, Tivo becomes unusable. The picture freezes and rapidly flickers, although the sound plays as normal. There is nothing I can do to recover the situation - however if I go to the home screen the mini preview screen in the top right plays video and audio as normal for some reason.

The only way to recover is to reboot the box. I don't use BT Sport Red Button intentionally but sometimes it's easy to accidentally press the Red Button and going through this rigmarole every time is tiresome

Is there anything I can try bar replacing the box?

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Moderator (Retired) Huw_B
Moderator (Retired)
Message 2 of 2
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Re: Pressing BT Sport Red Button cripples my Tivo

Hi there carnivalist, 

I'm sorry to hear that you've been having issues viewing red button content on BT Sport. Also apologies for the delay in getting to your message. 

I've run some checks from this end and can't see any obvious issues. I'm going to send you a private message to ask a few questions, so please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies again. 


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