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Poor service- don’t care!

Tuning in

After many years of paying far too much I’m totally fed up with this company and would advise people to not use them.

my remote has stopped working. Despite them saying on their site that they will replace a faulty remote free of charge, it’s lies. They charge you £10 or they send you a used one for free that they say may not work. 13073724-60B1-4CF8-A03B-E18B724BA7F0.jpeg


Tuning in

How do I raise a formal complaint? Does anyone know how to get in touch with their ‘customer care’ people ? I can’t log in so can’t make contact with them and phoning 150 is a waste of time. You just go round and round in circles. 

Community elder

You can wait a few days for a reply on here.

Forum Team
Forum Team

Hi @PeterRoddis thanks for your post although we're sorry to hear of the concerns you've raised here.

It is definitely free to replace a faulty remote, so we'll feed this back for you - please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks