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Poor picture quality

Moved from sky to virgin but finding the picture quality poor - very pixelated! Have to keep watching programmes through catch up service as recordings such poor quality ...  wishing I’d stuck with sky!! 

Any advice!?  ..., 

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Very Insightful Person
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Re: Poor picture quality

Yep. As with all posts reporting bad pixellation and picture breakup, and assuming you've tried a box reboot yourself, that's a good indicator of a fault somewhere. Assume it's local to you and therefore VM don't know about it - call in, report a fault and (almost certainly) have an engineer attend to check your kit over.

C/S agent may try various resets and "call back if it persists", chances are that will just delay the inevitable.

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