Showing results for 
Search instead for 
Did you mean: 

Poor picture quality through virgin box only

Tuning in

Every channel I watch through my virgin box has black blotches on the screen, they become much more visible when the picture is darker. It’s not my TV, the picture is fine through an Amazon Firestick or built in Freeview. Any suggestions to fix it please or do I need a new box?


Fibre optic

Are any of the apps (don''t know which ones if any the TiVo boxes have) affected in the same way?

Very Insightful Person
Very Insightful Person

Can you post a photo/video of the problem? That may help.. I agree with the previous poster's suggestion of trying alternate sources - see whether it's the "source" that's the problem (live TV, recorded, OnDemand, streaming) or the video "output"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks




it’s everywhere, including apps

Hi there @CraiginWales 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue, can you power the set top box on for us so we can take a look on our side and run some checks?