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Poor picture quality through virgin box only

CraiginWales
Tuning in

Every channel I watch through my virgin box has black blotches on the screen, they become much more visible when the picture is darker. It’s not my TV, the picture is fine through an Amazon Firestick or built in Freeview. Any suggestions to fix it please or do I need a new box?

4 REPLIES 4

SpacePhoenix
Fibre optic

Are any of the apps (don''t know which ones if any the TiVo boxes have) affected in the same way?

japitts
Very Insightful Person
Very Insightful Person

Can you post a photo/video of the problem? That may help.. I agree with the previous poster's suggestion of trying alternate sources - see whether it's the "source" that's the problem (live TV, recorded, OnDemand, streaming) or the video "output"

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it’s everywhere, including apps

Hi there @CraiginWales 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue, can you power the set top box on for us so we can take a look on our side and run some checks?