Hi again @hallni02
When you say the TV will not connect to the internet, do you mean your TV set, or the VM TIVO box?
The TIVO has it's own built internet connection. If it's the TIVO box tnat's having a problem then look on the front-left of your TIVO set top box. There should be 3 green lights. The middle of the 3, next to a heart symbol, is the "heartbeat" light which indicates the internet connection.
This should be solid, if it's flashing it's not connected or searching for a connection.
Go to Home > Help & Settings > Settings > Network connection. When was the last successful connection?
Click on "Connect to Virgin Media service" and wait around 30minutes before rechecking, what does it say?
Hopefully it will have reconnected and all will be working again.
As to Alexa not working, that doesn't use the TIVO's inbuilt modem for it's internet connection. It relies upon a separate internet connection via a hub. Do you have broadband with Virgin or is it via another ISP?
Are any other devices having connection issues? Are the issues via wifi or hard wired via an ethernet cable? If it's a VM broadband connection then which hub do you have and what are the lights doing when you have connection issues?
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliLove, love and love, forever - Pele
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge. Learn more
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanksThe do's and don'ts.
Keep the community welcoming for all. Follow the house rules