Menu
Reply
FFC
  • 8
  • 0
  • 1
Tuning in
617 Views
Message 1 of 2
Flag for a moderator

Pixilation

Does anyone work for Virgin on the community forum? I’ve used their website to reboot at least 40 times, phoned (got through after an hour),  spoken to an employee who tells me my communications have been logged, had an engineer out who says he’s fixed it and of course he hasn’t.  Meanwhile Virgin take money from my account,  it is so frustrating every time you sit down to relax and watch the tv it is full of pixilation.  HELP

0 Kudos
Reply
japitts
  • 14.56K
  • 1.94K
  • 3.33K
Very Insightful Person
Very Insightful Person
593 Views
Message 2 of 2
Flag for a moderator

Re: Pixilation

If reboots are failing to resolve pixellation issues, then there is some equipment or cabling somewhere that's at fault and needs replacing. Endless reboots won't do anything to remedy this if they haven't already.

You mention about having had an engineer visit, what was done during that visit? That's the first question.

It certainly sounds like you need another tech visit - perhaps there's another fault that needs finding.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks