Menu
Reply
Kenwj
  • 20
  • 0
  • 0
Tuning in
614 Views
Message 1 of 5
Flag for a moderator

Pixellation

TiVo box, keeps pixellation making it very hard to watch some programmes whether live or recorded. Tried to phone VM with no success, how do you get this sorted?

 

0 Kudos
Reply
japitts
  • 14.56K
  • 1.94K
  • 3.33K
Very Insightful Person
Very Insightful Person
597 Views
Message 2 of 5
Flag for a moderator

Re: Pixellation

Pixellation tends to be caused by TV signal faults.

1: Reboot your box as a precaution

2: Check on 0800 5610061 for local area faults

3: Be patient & persistent with calling faults on 150. Wait times do vary during the day.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Kenwj
  • 20
  • 0
  • 0
Tuning in
595 Views
Message 3 of 5
Flag for a moderator

Re: Pixellation

did phone up and automatic restart of box after i did earlier in the week. phoned again and on hold-= for a while, not good pr. This not the first time but settled down but was hopeless watching a recorded programme last night

0 Kudos
Reply
Kenwj
  • 20
  • 0
  • 0
Tuning in
589 Views
Message 4 of 5
Flag for a moderator

Re: Pixellation

Managed to get through to a person and now getting a new box sent to me...I hope once sorted how to do it.

0 Kudos
Reply
Kenwj
  • 20
  • 0
  • 0
Tuning in
404 Views
Message 5 of 5
Flag for a moderator

Re: Pixellation

Resolved now as I have been sent a new box which has cleared up the problems.

0 Kudos
Reply