Many ( but not all ) channels are suffering a huge amount of pixelation which renders most unwatchable. I’ve tried ringing Virgin but no answer. Very underwhelming when paying nearly £100pcm. Can anyone help?
PIxellation is nearly always the result of a fault that's causing poor TV signal. Always reboot your box once as a precaution, and also check for reported issues on 0800 5610061.
Otherwise you will need to report your fault to VM - either by phone (ideally) or waiting on here (upto a week, realistically) for VM staff to respond. There's also the text message service (07533 051809) which should get you a response in a couple of days.
In the meantime, are there any specific channels you can spot as being affected?
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Done all of that. VM came and replaced the coaxial adaptor but problem is now back. Calling VM means upwards of a 1 hour wait and I’m just too busy to hang on that long. VM are a shambles. Aren’t they?
I don’t think that VM are making it easy enough to let them know. If I want to sign up for VM, they answer immediately. Making it hard to contact them is a cynical corporate tactic. If the service doesn’t work, they need to respond QUICKLY to the customers that they are failing. Don’t they?