This is my fourth attempt to get this problem rectified.
When we record or more so pause live tv using our TiVo box the picture pixelates and we loose sound roughly 6 minutes into catching up.
I have tried to get this rectified over the phone and carried out all the recommendations and your records should show that remote fixes have been tried.
My thoughts are that the TiVo box or its HDD needs looking at by an engineer.
Please advise me what are the next steps?
Go to Answer
Your thoughts are probably along the right lines of this being an HDD issue that needs a replacement box before it (eventually) becomes terminal.
Your next step is to report your issue to VM, the quickest way is to call them - 150 from a VM landline, or 0345 4541111 from any other phone.
Forum staff respond on here, but it can take anything from a few days to a week.
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5 phone calls
Still no fix
Next phone call will be to Sky and then Virgins cancellation line.
Thanks for your post and for reaching out to the Community Forums. Apologies for the delayed response. I have run some remote diagnostics and it is showing that you already had an engineer visit. Has things improved since your post? ^CC