Also been having issues in area 20 (SK8 postcode). When I check the Service Status on my VM account it says TV is good and no known issues, but when I call 150 to try and talk to someone I get a recorded message saying VM are aware of issues to broadband and TV in my area and are working to fix it, and no option to speak to anyone and I just end up back at the main menu so can't even get through to anyone to report an issue! But this has been going on since September and my prices have gone up recently too!
My broadband is fine and I've got no issues with that, but my TV service is pixelating quite badly at times, yet the sound is fine. Happens mainly on HD channels in the evening (I'm a fan of Bake Off and it got to the point on a Tuesday evening when I just couldn't even watch it yet the SD stream was fine), but pixelation is happening more on normal SD channels like BBC, Channel 4 HD, 5 SD etc. My Tivo recordings are half picture and half pixelation now, makes it very frustrating trying to watch TV when half the picture gets distorted. I'm still on a TiVo box that was installed back when I moved in, so is over seven years old at this point, plenty of space, and all cables are firmly in place, card in the back is fully inserted etc. Phone and broadband are all fine, just the TV seems to have been poor over the last few months. I've tried the fault testing through my VM account but that always says wait 10 minutes to finish the check and reboot the equipment (which I do) but then it just says everything's good, yet the TV image still pixelates.
I guess I'm not the only one with picture distortion and hope someone from VM can help me as I can't get through to anyone, but is anyone else having conflicting message about service status too where your VM account says one thing but 150 says another?