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Pixellation

Hi, we are aware some customers may be experiencing issues with pixellation at the moment.

Our support team are currently working on this issue. If you are experiencing problems with pixellation please advise us of the following information which will aid in our investigation:

  • Channel Number
  • Time of issue
  • Town/city/area reference

Thank you

Mod Team

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Message 2 of 118
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Re: Pixellation

I am seeing the issue on various channels and at different times throughout the day. I leave in the Aldershot area.

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Pixelating prob

Have had problem with pixelation on channels for the last three months

5. Calls to service centre keep telling me to reset box

do I need to call retention before I can get an engineer out

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Re: Pixelating prob

None of these - you need to read this instead:

https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Pixellation/td-p/3977217


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Pixellation

I am in the Wigan area & since yesterday all channels on all 3 virgin boxes I have are pixelated thereby not allowing me to watch any television programs. Rang Virgin media to be told problem has existed since 23/04 & earliest estimate for it to be fixed is 30/04. Allegedly it’s being caused by vibrations on the cabling!!!! Not impressed with Virgin at the moment & been with them for 20 yrs. 

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Re: Pixellation

We've had bad pixellation issues for over a week now. It seems to mostly affect channels 108 BBC One HD and 113 itv HD and occurs throughout the day.

Area reference is 20.

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Re: Pixellation

Hi Roxy7, 

 

Thanks for your post and welcome to our community 🙂

 

I've had a look and there is still an ongoing SNR issue in your area, that will be causing the intermittent services.

 

The fault ticket for this is F007083126. The estimated fix time is 8th May at 10:10pm. 

 

Very sorry for any inconvenience this is causing.

 

Kind regards, 

 

Alex_Rm

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Message 8 of 118
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Re: Pixellation

Hi.

I'm getting random pixellation all the time but only seems to be on BT sport 2.

Channel 528 BT sport 2

Area 20

Clanfield/Waterlloville/Hants.

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Re: Pixellation

Hello Alex and thanks for the response.

Disappointingly the estimated fix time passed a few days ago and this problem still hasn't been resolved. In fact the pixelation seems to have got worse.

Area code 20 (Poole)

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Re: Pixellation

In the Norwich area (22) and for weeks have been suffering from glitches on Sky 1 HD. Last couple of nights also noticed on BBC4HD.  Around 10pm last night and 9.30pm this evening. This is on both live TV and recordings. Strangely, this is only on one of my Tivo boxes.  Have been stood in a position in the house where I could see the screens linked to each of my Tivo boxes and only one is suffering the issue.

Did speak to tech support Thursday around 4pm where some settings were allegedly altered but fault still exists.

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