• 2
  • 0
  • 1
Joining in
Message 1 of 2
Flag for a moderator

Pixellation on most channels

When watching most channels on my TiVo box the picture is so bad I have to channel hop until I actually find a channel to watch.  Called Virgin and held on for full hour and they hung up on me, messaged them as well 6 hours ago despite a 4 hour response/  Paying for a service I cannot use and the customer service is non existant

  • 12.04K
  • 1.67K
  • 2.58K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Pixellation on most channels

Assuming you've restarted your box once, this sounds like you have a signal fault which needs fixing.

You can try checking for known faults on 0800 5610061, but otherwise I can only suggest calling back and waiting. As regards the text message service, where have you seen about a 4 hour response?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos