Virgin Media Community

[garypjackson]

hi, we have fibre and a V6 box. Currently TLC HD and quest HD are both unwatchable due to pixilated screens.

Can someone please arrange a test? 

[newapollo]

Hi @garypjackson 

Double check all your cabling is snug and tight with no kinks, especially the white coaxial cable.

Check the channels shown in the screenshot below. They are all carried on the same Mux (it's like the method used by Freeview to group their channels together)

If they are in your current package and showing the same symptons then it looks like a signal error and you will need to speak to faults.

Call  150 from a Virgin landline/mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Or wait a couple of days for a member of the forum team to pick this up for you.

channel issues

[japitts]

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@garypjackson wrote:

hi, we have fibre and a V6 box. Currently TLC HD and quest HD are both unwatchable due to pixilated screens.

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The standard advice for all pixellation queries applies just as much here as anywhere - this is likely to be a signal fault, so a 3 step process applies..

1: Reboot your box to eliminate a temporary issue

2: Check for known faults by calling 0800 5610061

3: If symptoms are persisting and there's no known area problem, then it may only be affecting you so you'll need to report it. Either by calling in (150 or 0345 4541111) or by waiting here a couple of days for staff to respond.

[garypjackson]

Thanks. Called 150. Very quickly identified an engineer was needed, Booked for Saturday

Gary

[Alex_RM]

Hi Gary,

Thanks for posting, and sorry to hear you've had some issues with the picture.

Great to hear we have an engineer arranged, if you have any further problems please pop back and let us know.

Alex_Rm