Virgin Media Community

[neec48]

Hi

I've been experiencing pixellated HD channels for several weeks, the number of channels is slowly increasing in number and recordings of those chanels are unwatchable.

I also have a V6 box and this isn't affected only the Tivo.

I have checked the status and rebooted the box and it hasn't fixed the issue.

Could the Virgin MEdia team have a look please?

Thanks

[japitts]

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@neec48 wrote:

I've been experiencing pixellated HD channels for several weeks, the number of channels is slowly increasing in number and recordings of those chanels are unwatchable.

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Either a signal fault or box-fault.

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@neec48 wrote:

I also have a V6 box and this isn't affected only the Tivo.

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Either the box is faulty, or you have a problem with your internal cabling. Try swapping the boxes around - if the fault follows the move, the box is faulty. If the fault stays, you have a cabling issue.

Once you know which, then VM are excellently placed to rectify.

 

[neec48]

This isthe message that I'm now getting:

 W02

Have tried the cable and rebooting box but no joy. Could someone from virgin please help!

Thanks 

[japitts]

Have you tried swapping your 2 boxes around as I suggested on Monday?

VM staff should respond once this thread becomes a couple of days without any further response. If necessary, once you've established whether the problem follows the box swap or remains with the room cabling, we can push the post further up their queue for a quicker (than otherwise) response.