Menu
Reply
Thriftycatz
  • 11
  • 0
  • 0
Tuning in
1,711 Views
Message 1 of 3
Flag for a moderator

Pixelisation getting worse

We had this issue a few months ago, then it disappeared. Now it’s back & on every channel, have rebooted several times & still the same issue. Do I need a new TIVO box? 

0 Kudos
Reply
newapollo
  • 14.02K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
1,679 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Pixelisation getting worse

Hi @Thriftycatz 

Have you checked all your connections are snug and tight, especially the white coaxial cable?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

If the above doesn't help then you should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Kath_F
  • 33.69K
  • 1.3K
  • 2.73K
Forum Team
Forum Team
1,566 Views
Message 3 of 3
Flag for a moderator

Re: Pixelisation getting worse

Hi Thriftycatz,


Thanks for your post and apologies to hear about the issues you have been having with your TV channels pixellating.


Checking your account, I can see all is looking well with the box itself however there is a fault open that is affecting you though. The details of that are here: 

  • Fault reference number: F009490521 
  • Estimated fix time: 06 DEC 2021 15:00
  • Description: Virgin TV service || Some TV channels may be unavailable at the moment. Please accept our apologies for any inconvenience caused.

I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know. 


Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply