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Tooncgull
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Pixelation

HI

I have suddenly started to experience very bad pixelation on all of my "live" channels - over the past week, started noticing it in some of the "lesser" channels, then BBC News 601, etc, some Sports channels - and now tonight, everything is unwatchable - From 101 upwards.

Please can we arrange for an engineer to come out and take a look ? I tried phoning but sat in a waiting queue for 20 minutes listening to abominable music . 

DO I have to book via phone, or will someone pick this up and arrange? 

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japitts
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Re: Pixelation

VM forum staff do pick posts on here up, but it can take a few days. Persisting with the call queues will almost certainly be the quickest way, I'm afraid.

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Tooncgull
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Re: Pixelation

Thanks.... I now no longer get the option to join the queue. I seem to get immediately offered the "link to the help site" , which is this site in effect.

Im getting increasingly frustrated. 

Will keep trying.

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newapollo
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Re: Pixelation

Hi Tooncgull,

If I were you I would try again first thing in the morning at 8am when it's least busy. The call centre may have closed for the night.

 

 

Dave

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