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MarkA1
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Pixelation

I have a V6 box in the living room with no problems - joy.

My old Tivo box in the kitchen is a different problem though. Pixelation all the time. I have tried all the usual tricks of turning everything off, removing all cables/connections, restarting etc. I have even removed the TV and replaced with a different TV but the pixilation continues. I tried calling the helpline for some help a few months ago but with no help at all. I was promised an email within a couple of days with a solution but I am still waiting. I assume there is a problem with the old Tivo box and it needs replacing especially as I am paying for a service that I am unable to enjoy. 

Is this a common problem or I am just unlucky?

I feel I pay a large monthly fee and expect the equipment to work.

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Zoie_P
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Re: Pixelation

Hi MarkA1, 

Thank you for your first post to our community. 

I have checked remotely and there does not seem to be any issues with your boxes, I know you have switched tv have you tried using a different HDMI cable?

Thanks,

Zoie

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