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MattS
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Pixelation

Hi,

I have had pixelation on all tv channels for the past 3 weeks or so.  Sometimes it is worse than others but it is always there.  I have reset the box multiple times but this makes no difference to the picture.

Can someone have a look and advise please.

Thanks,

Matt.

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LittleMick73
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Message 2 of 6
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Re: Pixelation

Hi you should phone and go down the TV faults route and they can check the levels, the most likely cause, while your on the line and if necessary arrange for a engineer to come to you and ajust the signal levels.Regards Micky
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Message 3 of 6
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Re: Pixelation

Hi MattS,

 

Thank you for reaching out. We are very sorry to hear that you have been experiencing this issue. Have there been any further changes since your post if not please keep us informed so we can assist further.

 

Kind regards,

 

Louis

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MattS
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Re: Pixelation

Hi

 

Yes the pixelation issue has not gone away. I would be grateful if you could investigate further.

Matt 

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LittleMick73
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Message 5 of 6
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Re: Pixelation

Hi of course it won't "go away" what did they say when you phoned and reported it.Regards Micky
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Message 6 of 6
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Re: Pixelation

Hi MattS,

 

Thank you for coming back to us, I am sorry to hear you are still having this issue.

 

I have done some checks our end and I can see there is issues with the input power levels on your Tivo, I would like to invite you into a private chat so I can get this resolved for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

 

 

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