I have a Samsung 500 GB Tivo box (2012.07, SMT-C7100) and am experiencing picture pixelation when viewing via the Tivo - either live TV or recorded. Sometime it is so bad - every few seconds a good 25% of the screen is pixelated - that the programme is unwatchable. Viewing via Amazon Prime, Netflix or YouTube is absolutely fine so I suspect a fault with the Tivo box. I have reset the box several times, changed HDMI cables and ports to no affect. I have contacted Virgin support via email and have had no response at all and after holding in a queue on the phone for a long time listening to dreadful music I gave up. I am on the verge of cancelling my Virgin contract but thought I would give this community a try to see if anyone has any ideas on what the problem might be.
Hi this is usually a signal level issue, you will need to persevere with the TV faults route on the phone they can check the levels while you are on the line and if necessary arrange for an engineer to adjust the levels between your your box and the street cabinet. Regards Micky
Well I held for 55 minutes listening to the absolutely dreadful music designed to get you to hang up and then Virgin terminated the call. This is appalling customer service. At least I have the option of a 1 gigabit connection with CityFibre and buying a PVR.