on 27-12-2021 11:09
So they have sent a new box. Means lost all recordings …. Which wouldn’t be so bad but we still have pixelation and there are apparently no issues with TV in my area. Anyone else suffering (Bath area?).
on 27-12-2021 11:37
You can check for known area faults using the automated status line 0800 5610061
If you still have service problems after a box replacement, this will likely mean one of two things..
1: You have been unlucky to have a faulty replacement.
2: The more likely option - there is another, as yet unresolved, fault that now needs attending to.
You can either wait here for staff to respond, or call in to faults and report it. The latter is likely to be quicker.. just make sure you've rebooted your TiVo once to eliminate the obvious.
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on 27-12-2021 13:06
on 29-12-2021 13:26
Good morning @Mkwjcc,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your TV services.
I have managed to locate your account via your forum details.
I can see that there is an issues with your input levels on your box, we will need to get an engineer out to resolve this.
I am going to pop you over a PM so that I can confirm your address.
Kind regards,
Zak_M
on 02-01-2022 09:12
Good morning @Mkwjcc,
Really sorry for the delay in getting back to you.
I have arranged the engineer to attend, you can view the time, date & make any amendment please view your My Virgin Media accoun
Kind regards,
Zak_M
on 04-01-2022 19:34
Thank you. Engineer called to confirm his visit.
on 06-01-2022 20:35
Pleased to hear that Mkwjcc!
How did the visit go?
Let us know if you still need help
Beth