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bigggt1960
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Pixelation of HD tv chanels

For two days now most HD Chanels are badly pixelated. BBC chanels are fine and UHD chanels are  fine first thought was the weather but the two days are widely different but the problem the same 

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LittleMick73
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Re: Pixelation of HD tv chanels

Hi cable TV is never affected by weather, so you have another issue possibly loose connections or signal level problems, phone they can test while you are on the phone and if necessary arrange for an engineer to come and ajust the levels. Regards Micky
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bigggt1960
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Re: Pixelation of HD tv chanels

Im no expert on Virgin TV but before having someone out ot trying to make an almost impossible phone call here are a few more details if you can explain these before sending anyone out

This pixelation only happens after 20:00 it is absolutely fine all day long

It doesnt happen every day

t only seems to affect HD channels that are not provided by the BBC

I would also Add that UHDTV is fine regardless

This has also only happened in the last few weeks up until then it has been fine

 

 

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LittleMick73
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Re: Pixelation of HD tv chanels

Hi this is a public forum i don't work for virgin I'm a customer like many on here that tries to help, my original suggestion stands or you can wait on here for a virgin person to respond but it may take 3 or 4 days. Regards Micky
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