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Pixelation and buffering.

Pixelation and buffering getting worse. Now on most channels. Cables checked box restarted. changed tv and still no better.Any Ideas out there??

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Very Insightful Person
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Re: Pixelation and buffering.

Picture breakup, if you've rebooted your box & checked your connections are finger tight, is usually indicative of a cabling or box fault causing poor incoming TV signal. It therefore needs VM to find the cause and rectify it. Buffering is a different thing.

Are there any particular channels affected, as this may help narrow down the cause.

It probably won't change the end result - you need to call VM and report the problem. 150 from a VM phone, or 0345 4541111 from any other phone, and follow the prompts for "I have a fault with my TV service". VM should be doing a few checks remotely to identify whether a box-swap or engineer visit is most appropriate - anythiing else is likely to be kicking the can down the road.

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Re: Pixelation and buffering.

Hello Aland44

Thanks for your post and sorry to hear about the pixelation on certain channels

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L
 

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