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Wend_R
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Pixelation again

Hi,

my TiVo box is pixelating again, it’s worse than ever now and happening all the time.

I’ve reset and followed the possible fixes but it’s still awful and unwatchable 

Any suggestions? 
thank you 

Wendy 

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japitts
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Re: Pixelation again

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Serena_C
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Re: Pixelation again

Hi @Wend_R

 

Welcome to our Community Help Forum 🙂

 

Thank you for making this post regarding the pixelation issues you have been experiencing. I'm sorry to hear your TV picture is getting worse.

 

I would like to take a look at your account to check for signal faults that could be causing this and see if we need to send an engineer. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.

 

Kind regards,

Serena

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