Pixelating

[Sacha04]

I have had pixelating on my TV on and off for 2 weeks now . Its now on all channels and I have been told there was work going kn in the area and this could take 28 days ?? How do get rid of pixelating it's driving me mad 

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so

[Matthew_ML]

Hey Sacha04, thank you for reaching out and I am sorry you are having some pixilation issues with your TV.

As mentioned above are going to need to run some in-depth tests with you.

I am going to send you a PM, please look out for the purple envelope. Thanks