Menu
Reply
boxergirl
  • 1
  • 0
  • 0
Joining in
244 Views
Message 1 of 3
Flag for a moderator

Pixelated on recordings and after pausing live tv

My TiVo box works fine except for when I either record or pause and then restart a live program - and as far as I can tell it only does it on BBC one. Normal playing of live TV including BBC is fine. 
I’ve tried restarting my box and checked all the cables which made no difference. 
been waiting an age to get through to virgin support via online chat and can’t face trying to do it by phone!

Tags (1)
0 Kudos
Reply
japitts
  • 18.2K
  • 2.36K
  • 4.17K
Very Insightful Person
Very Insightful Person
199 Views
Message 2 of 3
Flag for a moderator

Re: Pixelated on recordings and after pausing live tv


@boxergirl wrote:

My TiVo box works fine except for when I either record or pause and then restart a live program


This suggests a problem with your TiVo's hard drive, the channel you're recording won't make any difference but if all "recorded" content is affected then you will - sooner or later - need a replacement box with a new HDD.

The channel you're watching will only make a difference if you're having problems with live broadcast TV signals.

You can wait here for a day or so, and VM staff should pick this post up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ryan_N
  • 3.24K
  • 140
  • 273
Forum Team
Forum Team
174 Views
Message 3 of 3
Flag for a moderator

Re: Pixelated on recordings and after pausing live tv

Hi boxergirl, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you've been having some issues with your TiVo box! I will send you over a private message so I can look into this for you. 

 

Cheers, 

Ryan.



Ryan_N- Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply