For 4 months I’ve had a Pixilation issue. The Technician upgraded me to a new V6 box but also said the levels from the box in the Close were extremely high so he corrected that from nearly 16 down to 7! The following week I upgraded to a Hub 3 which was installed by a Technician and he said apart from digging up all the cables in the garden there was nothing they could do! I still have the problem and roughly twice an hour on all channels but not on Netflix or apps. Any advice please!
Thanks for your post, sorry to hear you are having issues with your V6, I can see that there is an SNR outage that you are currently affected the estimated fix dates is the 10th of march, if you are still having issues after this date we can book an engineer for you.