Virgin Media Community

[VicF55]

Hi

My TiVo picture stalls, stutters and pixilates, especially when playing back recordings. 

I've checked cables and rebooted the box numerous times over the last six months, but it's not made any difference. 

From reading other answers it sounds like a hard drive problem, so it seems like I need an engineer round. 

Any advice appreciated.

Cheers!

[japitts]

You've not mentioned whether you have any issues with live TV, so I'll ask.. do you?

If yes - then that's the underlying problem and you likely have a signal fault.

If no - try pausing live TV for a short while and watch it delayed, this is also a recording and uses the hard drive in the same way.

You can report service faults one of two ways - calling in (150 from VM, or 0345 4541111 from any other phone) or waiting here (might be a day or so) for staff to respond.

[VicF55]

Hi

I'll check and get back to you. 

Thanks

[VicF55]

Hi, I've checked everything and it's mainly on playback of recordings. I've only seen it stutter once on live TV. 

[japitts · Accepted solution]

Hard drive problems will affect recorded & delayed TV, both of which use the HDD in the same way.

You can report service faults one of two ways - calling in (150 from VM, or 0345 4541111 from any other phone) or waiting here (might be a day or so) for staff to respond.

[VicF55]

Thank you, I will call them!

Have a great weekend, wherever you are. 

[Kain_W]

Hi VicF55,

Thanks for your post and welcome to the community.

Since posting have you been able to contact the team? 

Let us know if not and we'll run further checks from here.

Cheers,

[VicF55]

Hi Kain 

Yes, I've had some good advice, now I know what to do. 

Thank you!

[Matthew_ML]

Hey Vic55, thank you for getting back to me. 

I am happy to hear the advice you have got from our amazing community has helped you out. 

If you ever need anything again you know where to find us. Thanks