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VicF55
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Picture stalls, stutters and pixilates

Hi

My TiVo picture stalls, stutters and pixilates, especially when playing back recordings. 

I've checked cables and rebooted the box numerous times over the last six months, but it's not made any difference. 

From reading other answers it sounds like a hard drive problem, so it seems like I need an engineer round. 

Any advice appreciated.

Cheers!

 

 

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japitts
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Re: Picture stalls, stutters and pixilates

You've not mentioned whether you have any issues with live TV, so I'll ask.. do you?

If yes - then that's the underlying problem and you likely have a signal fault.

If no - try pausing live TV for a short while and watch it delayed, this is also a recording and uses the hard drive in the same way.

You can report service faults one of two ways - calling in (150 from VM, or 0345 4541111 from any other phone) or waiting here (might be a day or so) for staff to respond.

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VicF55
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Re: Picture stalls, stutters and pixilates

Hi

I'll check and get back to you. 

Thanks

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VicF55
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Re: Picture stalls, stutters and pixilates

Hi, I've checked everything and it's mainly on playback of recordings. I've only seen it stutter once on live TV. 

 

 

 

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japitts
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Message 5 of 9
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Re: Picture stalls, stutters and pixilates

Hard drive problems will affect recorded & delayed TV, both of which use the HDD in the same way.

You can report service faults one of two ways - calling in (150 from VM, or 0345 4541111 from any other phone) or waiting here (might be a day or so) for staff to respond.

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VicF55
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Re: Picture stalls, stutters and pixilates

Thank you, I will call them!

Have a great weekend, wherever you are. 

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Kain_W
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Re: Picture stalls, stutters and pixilates

Hi VicF55,

Thanks for your post and welcome to the community.

Since posting have you been able to contact the team? 

Let us know if not and we'll run further checks from here.

Cheers,

Kain
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VicF55
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Re: Picture stalls, stutters and pixilates

Hi Kain 

Yes, I've had some good advice, now I know what to do. 

Thank you!

 

 

 

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Matthew_ML
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Re: Picture stalls, stutters and pixilates

Hey Vic55, thank you for getting back to me. 

I am happy to hear the advice you have got from our amazing community has helped you out. 

If you ever need anything again you know where to find us. Thanks 

Matt - Forum Team


New around here?

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