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RacheleB
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Picture keeps freezing

Hi I've purchased a new series from the virgin store and the picture keeps  freezing. It won't restart. I have to go back to home then restart from the library. I'm on episode 6 and this is happening on every  episode. I've tried the complete shut down/turn off and allow the box to restart multiple times and this is still happening. The box is well ventilated.

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japitts
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Re: Picture keeps freezing

Can you view alternative OnDemand programmes ok? Try watching something from non-BBC CatchUp if you're not sure.

Useful to ID if this is a problem with OnDemand in general, or with this specific series - which is?

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RacheleB
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Re: Picture keeps freezing

Hi this is Supernatural series 1, freezing has happened on all episodes from 1 to 9 so far.  I've paid for the series and am really disappointed so far.

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japitts
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Message 4 of 6
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Re: Picture keeps freezing

Can you view alternate OnDemand programmes ok? Trying something from (non-BBC) CatchUp is an excellent test of whether you have problems with OnDemand in general, or if it's these programmes specifically.

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RacheleB
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Re: Picture keeps freezing

Yes thanks, other recorded or on demand seems ok. This is first purchase from the Virgin Store. Really reluctant to purchase another series if the quality is so bad.

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japitts
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Message 6 of 6
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Re: Picture keeps freezing

Perhaps worth querying this programme with VM Store directly...

https://www.virginmediastore.com/pages/contact 

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