Menu
Reply
Jamesshallcross
  • 1
  • 0
  • 0
Joining in
574 Views
Message 1 of 2
Flag for a moderator

Picture distortion

Hi,

A number of my channels have recently started pixelating/ distorting. I have tried resetting the box a couple of times but this unfortunately hasn’t fixed the issue. 

What can I do to fix it?

Thanks

0 Kudos
Reply
japitts
  • 14.42K
  • 1.92K
  • 3.29K
Very Insightful Person
Very Insightful Person
557 Views
Message 2 of 2
Flag for a moderator

Re: Picture distortion

The quickest way is to now call Virgin and report your fault. First check (by calling 0800 5610061) that there's no existing faults causing this, but if not then you'll need to call and report it.

150 from a VM phone, or 0345 4541111 from any other phone, and choose the options for "I have a fault with my TV service". Ignore the various inducements to "go online", "get a text message" or "here's a link to help you", and press nothing. Wait in line for a faults agent to pick up, and arrange the engineer visit or box-swap that you likely need.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply